Monitoring - The issue has been resolved and we are monitoring the results.
Sep 19, 2022 - 09:20 CEST
Investigating - We are currently investigating an increased error rate with the following error message:
> Error reading property of model object.

Sep 19, 2022 - 08:49 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.

Mar 18, 2020 - 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.96 % uptime
Today
DHL ? Operational
90 days ago
99.72 % uptime
Today
DPD ? Operational
90 days ago
99.95 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
100.0 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Throughput
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 CEST
Scheduled - We've been informed by DHL of the following maintenance on their Returns API:

Due to maintenance on September 27, 2022, from 5 am until 6 am no return labels for DHL Retoure International can be created via API Retoure or function "Returns" in the Post & DHL Business Customer Portal for the following countries: AT, BE, CH, CZ, DK, EE, ES, FI, FR, GB, HU, HR, IE, IT, LT, LV, MT, NL, SK, SI.

Sep 21, 09:23 CEST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 16:35 CEST
Monitoring - We have received the following update by DPD:

> Dear customer,
>
> We would like to inform you that the disfunction of the web service API is solved and the application is running again.
> We apologize for any inconvenience.
>
> Thank you in advance for your understanding!
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team

Sep 20, 16:05 CEST
Identified - The DPD webservices are currently running into timeouts. We've been informed by DPD of the following disruption on their APIs:


> Dear customer,
>
> Because of a malfunction our Web Services are temporarily not available.
> We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored.
>
> We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience.
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team

Sep 20, 13:23 CEST
Sep 19, 2022

Unresolved incident: Increased error rate.