Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again.
We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020.
Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs.
As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday.
Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.94 % uptime
Today
DHL ? Operational
90 days ago
99.85 % uptime
Today
DPD ? Operational
90 days ago
99.7 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.91 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Throughput
Past Incidents
Oct 1, 2020
Completed - The scheduled maintenance has been completed.
Oct 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 21:00 CEST
Scheduled - We've been notified of the following maintenance:
> hiermit informieren wir Sie über das bevorstehende Release am Mittwoch, den 30. September ab 21 Uhr MEZ. Die geschätzte Ausfallzeit beträgt drei Stunden.
>
> Während dieser Zeit wird das Kundenportal nicht verfügbar sein, und wir möchten uns für die dadurch entstehenden Unannehmlichkeiten entschuldigen.
>
> Dieses Release besteht hauptsächlich aus technischen Updates und Bux-Fixes. API Nutzer werden separat über alle zusätzlichen Änderungen informiert.
>
> Mit freundlichen Grüßen,
> Ihr Kundenportal-Team der Deutschen Post
Sep 24, 16:29 CEST
Sep 30, 2020
Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Resolved - This incident has been resolved.
Sep 23, 15:56 CEST
Monitoring - The services seem to have recovered but we are continuing to monitor the situation.
Sep 23, 15:08 CEST
Investigating - Deutsche Post API requests are currently running into timeouts. We are investigating the issue.
Sep 23, 14:45 CEST
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Resolved - This incident has been resolved.
Sep 21, 17:35 CEST
Investigating - Deutsche Post API requests are currently running into timeouts.
Sep 21, 16:58 CEST
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 CEST
Scheduled - We've been notified by DHL of an upcoming maintenance:
> Between 10pm and 11.59pm on Saturday September 19th we will perform maintenance work on the function ship. The webservice of the function will be unavailable for a short period as we will need to shutdown the servers. Incoming requests will not be processed. We apologize for the inconvenience.
Sep 17, 10:01 CEST
Sep 19, 2020
Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - The issue has been resolved. All custom logos should be back again.
Sep 17, 16:13 CEST
Monitoring - Some users are experiencing missing custom logos on their shipping labels. A fix has already been applied and the missing logos will be back soon.
Sep 17, 15:15 CEST