Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
99.94 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.88 % uptime
Today
DHL ? Operational
90 days ago
98.96 % uptime
Today
DPD ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
100.0 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We've been informed by DHL of the following maintenance which affects their Returns API:
> the International Post Cooperation ("IPC") has announced a maintenance window for Tuesday, 28.09.2021, 6:00 - 7:00 p.m. (CET).
>
> IPC's systems are required for the DHL Retoure International label creation for the following sending countries:
> Austria
> Belgium
> Croatia
> Czech Republic
> Estonia
> Finland
> France
> Hungary
> Ireland
> Italy
> Latvia
> Lithuania
> Malta
> Netherlands
> Slovakia
> Slovenia
> Spain
> Switzerland
> United Kingdom
>
> During the maintenance window labels for the listed return countries cannot be created.
> This applies to the order channels webservice (API Returns) and websites.
>
> Return labels that are ordered via the DHL Business Customer Portal, will be provided by e-mail after the maintenance window has ended.
Posted on Sep 23, 13:40 CEST
Hermes Shipping Interface (HSI) Oct 23, 15:00-20:30 CEST
Update - We've been notified, that the maintenance has been rescheduled:
> We are rescheduling the maintenance window announced for September 25th, 2021 to October 23rd, 2021.

Also please notice the following side effects that coincide with the maintenance:
> Due to the maintenance all access and refresh tokens will lose their validity, therefore a re-authentication is required after the maintenance window.
Sep 24, 20:03 CEST
Scheduled - We've been notified by Hermes of an upcoming maintenance on the Hermes Shipping Interface (HSI):
> Date: September 25th 2021 15:00 - 18:00 CET
> Service Impact: You will have no access to the HSI API in the named time frame. That means you will not be able to create shipments.
Sep 1, 15:19 CEST
Response Time
Throughput
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 15:01 CEST
Scheduled - We've been notified by Hermes of an upcoming maintenance on the Hermes Shipping Interface (HSI):
> Date: September 18th 2021 15:00 - 18:00 CET
> Service Impact: You will have no access to the HSI API in the named time frame. That means you will not be able to create shipments.
Sep 1, 15:18 CEST
Sep 17, 2021
Resolved - Everything is back to normal
Sep 17, 09:35 CEST
Monitoring - Our marketing website is currently unreachable due to an issue with Heroku:
https://status.heroku.com/incidents/2359

All other apps are operational.
Sep 17, 08:25 CEST
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 CEST
Scheduled - We've been notified by DHL of an upcoming maintenance:
> the function Ship including the Shipping API will not be available on Saturday, September 11th, 2021 between 8:00 p.m. and 12:00 a.m. due to technical maintenance work. We will carry out performance optimizations of our databases in preparation for Christmas season 2021. We apologize for this inconvenience.
Sep 9, 14:01 CEST