All Systems Operational
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.81 % uptime
Today
DHL ? Operational
90 days ago
98.42 % uptime
Today
DPD ? Operational
90 days ago
99.89 % uptime
Today
Fedex ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.86 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time
Throughput
Past Incidents
Aug 22, 2019

No incidents reported today.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - This incident has been resolved.
Aug 19, 11:49 CEST
Monitoring - Since about 10:44 a.m. the DPD webservices seem to be working again. We continue to monitor the issue.
Aug 19, 10:55 CEST
Identified - We have received the following update from DPD:

> Dear customer,
>
> Because of a malfunction our Web Services are temporarily not available.
> We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored.
>
> We will inform you by email as soon as the malfunction has been corrected, and apologise for any inconvenience.
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team
Aug 19, 09:46 CEST
Update - We have contacted DPD and report back as soon as we have a statement.
Aug 19, 08:41 CEST
Investigating - The DPD webservices are currently running into timeouts.
Aug 19, 08:20 CEST
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Completed - The scheduled maintenance has been completed.
Aug 14, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:12 CEST
Scheduled - We've been notified of the upcoming maintenance by Deutsche Post for the International Shipping API:
> Next to technical updates and minor improvements, Packet Return will be made available as a standalone product via the API. For more information on our return services please contact your local sales representative or api@deutschepost.de and we will connect you with the right person.
> Important: During the update the webservices /APIs will not be available.
> We will do our best to keep the downtime to a minimum and apologize for the inconvenience this may cause.

We've also been notified that the maintenance might take longer than the planned downtime of two hours.
Aug 9, 11:58 CEST
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019
Completed - The scheduled maintenance has been completed.
Aug 11, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 CEST
Scheduled - We've been notified about upcoming maintenance work on the "DHL Versenden / DHL Ship" service:

> Dear Ladies and Gentlemen,
>
> from 10 pm on August 10 until approx. 6 am on August 11 maintenance work needs to be done on the function Ship.
> The Ship Webservice will not be available during this period, incoming requests will not be processed.
>
>Sincerely,
>
>Your DHL Developer Portal Team
Aug 5, 20:06 CEST
Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.