Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again.
We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020.
Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs.
As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday.
Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.94 % uptime
Today
DHL ? Operational
90 days ago
99.68 % uptime
Today
DPD ? Operational
90 days ago
99.95 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.88 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We've been notified of the upcoming maintenance:

> we would like to inform you that for our service INTERNETMARKE in the following time period
>
> Thursday, 29.10.2020 between 5am and 7am (CET)
>
> the installation (online) of software updates is scheduled and for this reason the application is only accessible to a limited extent.
Posted on Oct 28, 15:24 CET
Response Time
Throughput
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020
Completed - The scheduled maintenance has been completed.
Oct 27, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 07:01 CET
Scheduled - We've been informed by DHL of the following maintenance:
> the International Post Cooperation ("IPC") has announced a maintenance window for Tuesday, 27.10.2020, 07:00 - 09:00 a.m. (CET).
>
> IPC's systems are required for the DHL Retoure International label creation for the following sending countries:
> - Austria
> - Belgium
> - Croatia
> - Czech Republic
> - Estonia
> - Finland
> - France
> - Hungary
> - Ireland
> - Italy
> - Latvia
> - Lithuania
> - Malta
> - Netherlands
> - Slovakia
> - Slovenia
> - Spain
> - Switzerland
> - United Kingdom
>
> During the maintenance window labels for the listed return countries cannot be created.
> This applies to the order channels webservice (API Returns) and websites.
>
> Return labels that are ordered via the DHL Business Customer Portal, will be provided by e-mail after the maintenance window has ended.
Oct 22, 11:12 CEST
Completed - The scheduled maintenance has been completed.
Oct 27, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 05:00 CET
Scheduled - We've been notified of the upcoming maintenance:
> we would like to inform you that for our service INTERNETMARKE in the following time period
>
> Tuesday, 27.10.2020 between 5am and 7am (CET)
>
> the installation of updates is scheduled and for this reason the application is not accessible.
Oct 22, 11:14 CEST
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 16:00 CEST
Scheduled - We've been informed by DHL of the following maintenance:
> from 4 pm until approx. 7 pm on October 24,2020 maintenance work needs to be done on the function "Returns" of the DHL Business Customer Portal.

The function in the portal and also the API Returns will not be available for about 3 hours during this period, incoming requests will not be processed. Thank you for your understanding.
Oct 19, 13:57 CEST
Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:02 CEST
Scheduled - We've been notified by DHL of an upcoming maintenance:

> Update DHL Business Customer Portal

> Dear Ladies and Gentlemen,

> from 10 pm on October 17th until approx. 8 am on October 18th maintenance work needs to be done on the DHL Business Customer Portal.
>
> The portal and also the API Ship, Pick-Up and Returns will not be available for about 4 hours during this period, incoming requests will not be processed. Thank you for your understanding.
Oct 13, 14:20 CEST
Oct 17, 2020
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 21:03 CEST
Update - Both the national and the international APIs are running into Timeouts now
Oct 14, 17:57 CEST
Monitoring - Deutsche Post International Shipping API requests are currently running into timeouts.
Oct 14, 17:48 CEST