Identified - The DPD webservices are currently running into timeouts. We're monitoring the situation.
Apr 2, 14:47 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Degraded Performance
90 days ago
99.71 % uptime
Today
DHL ? Operational
90 days ago
99.72 % uptime
Today
DPD ? Degraded Performance
90 days ago
99.89 % uptime
Today
GLS ? Operational
90 days ago
98.88 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
98.96 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time
Throughput
Past Incidents
Apr 9, 2020

No incidents reported today.

Apr 8, 2020
Resolved - This incident has been resolved.
Apr 8, 15:46 CEST
Investigating - The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.
Apr 8, 13:03 CEST
Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 18:02 CEST
Monitoring - The GLS services are currently slow and/or running into timeouts from time to time.
Apr 1, 10:21 CEST
Resolved - This incident has been resolved.
Apr 1, 18:01 CEST
Investigating - The DPD web services are currently running into timeouts and we got the following incident notification:

> Dear customer,

> Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than usual at the moment.
> We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored.
>
> We will inform you by email as soon as the malfunction has been corrected, and apologise for any inconvenience.
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team


We're monitoring the situation.
Apr 1, 11:48 CEST
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:01 CEST
Scheduled - We've been notified of upcoming maintenance work on the DHL tracking service:
> on Tuesday, 31/03/2020 from 8:00 p.m. to midnight maintenance work needs to be done made a system update for technical optimization at the backend of DHL shipment tracking.
> During this time the DHL shipment tracking (including API) will not be available.
Mar 27, 08:37 CET
Mar 31, 2020
Resolved - The GLS services are back to normal.
Mar 31, 19:17 CEST
Monitoring - The GLS services can be slow and/or running into timeouts from time to time.
Mar 31, 13:03 CEST
Mar 30, 2020
Resolved - This incident has been resolved.
Mar 30, 17:29 CEST
Update - The GLS services seem to have recovered. We're keeping this issue open and are monitoring the situation for a while.
Mar 30, 13:25 CEST
Monitoring - It seems GLS wasn't able to resolve all problems. Their services are currently slow and/or running into timeouts again.
Mar 30, 13:06 CEST
Resolved - The GLS services are back to normal
Mar 30, 12:43 CEST
Monitoring - The GLS services are currently slow and/or running into timeouts.
Mar 30, 11:25 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.