Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again. We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020. Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs. As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday. Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.
Coronavirus: Auswirkungen auf Ihren Versand Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen. Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update
Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
Looks like DHL was finally able to fix the issue. Most of the Tracking API responses are back to normal and shipment status should update in the next hours.
Jul 3, 16:22 CEST
Tracking has been reactivate and we are monitoring the results. We will keep the incident open until DHL has fixed the root cause.
Jul 1, 16:30 CEST
A fix to ignore the empty status updates form the DHL tracking API has been deployed. We are currently removing the existing empty tracking events and once the process is complete we will reactivate the tracking.
Jul 1, 15:41 CEST
We are continuing to work on a solution to ignore the empty tracking status updates.. To prevent further empty tracking updates from being created, we have temporarily disabled tracking.
Jul 1, 14:01 CEST
We are continuing to work on a fix for this issue.
Jul 1, 10:06 CEST
The DHL Tracking API is currently returning a lot of status updates that contain no data except for a timestamp which almost always is an update for the corresponding shipment. This effect causes our platform to send out tracking updates.
DHL is aware of the problem and is working on a solution.
Jul 1, 10:05 CEST
This incident has been resolved.
Jun 30, 22:09 CEST
Unfortunately, resetting the API tokens was only a temporary remedy and the problem reoccurs after a short time. We have already contacted Deutsche Post but have not yet received any significant feedback.
Jun 11, 14:26 CEST
We were able to solve the issue by resetting the API tokens, but are still in contact with Deutsche Post to find the cause. We are still monitoring the results.
Jun 10, 16:54 CEST
The Deutsche Post is returning errors for all international requests. We will post an update as soon as we know more.
Jun 10, 13:53 CEST
The scheduled maintenance has been completed.
Jun 28, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:02 CEST
We've been informed by DHL of the following maintenance on their Returns API: > from 10 pm on June 27th until approx. 7 am on June 28th maintenance work needs to be done on the DHL Business Customer Portal. > > The portal and also the API Returns will not be available for about four hours during this period, incoming requests will not be processed. Thank you for your understanding.
Jun 24, 15:01 CEST
The Deutsche Post has resolved the issue.
Jun 22, 17:17 CEST
Deutsche Post has confirmed the problems with the Internetmarke system. This affects customers with individual pricing and international Deutsche Post products that require authorisation.
Jun 22, 15:22 CEST
The Deutsche Post has partially solved the problem. But the APIs are still returning errors for users with an individual pricing.
Jun 22, 13:52 CEST
The Deutsche Post APIs are returning the following error:
> Invalid call of the system 'internetstamp'. Errors: de.dpag.oneclickforapp.v3.ShoppingCartValidationErrorInfo@4c42facf[id=INVALID_PPL_ID,message=The PPL is invalid! Reason: The PPL with the version: 46 is currently not active for the provider: 502]
We will post an update as soon as we know more.
Jun 22, 12:38 CEST