Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again.
We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020.
Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs.
As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday.
Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
99.99 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
99.99 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
98.97 % uptime
Today
DHL ? Operational
90 days ago
98.4 % uptime
Today
DPD ? Operational
90 days ago
99.61 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
96.87 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
95.84 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We will update our SSL certificate for app.shipcloud.io and api.shipcloud.io during this time, but there will be no downtime.

If you want to verify the new certificate you can download it via the following URL:
https://developers.shipcloud.io/downloads/shipcloud_io_2020.crt
Posted on Jul 2, 19:40 CEST
Response Time
Throughput
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - Looks like DHL was finally able to fix the issue. Most of the Tracking API responses are back to normal and shipment status should update in the next hours.
Jul 3, 16:22 CEST
Monitoring - Tracking has been reactivate and we are monitoring the results.
We will keep the incident open until DHL has fixed the root cause.
Jul 1, 16:30 CEST
Update - A fix to ignore the empty status updates form the DHL tracking API has been deployed.
We are currently removing the existing empty tracking events and once the process is complete we will reactivate the tracking.
Jul 1, 15:41 CEST
Update - We are continuing to work on a solution to ignore the empty tracking status updates.. To prevent further empty tracking updates from being created, we have temporarily disabled tracking.
Jul 1, 14:01 CEST
Update - We are continuing to work on a fix for this issue.
Jul 1, 10:06 CEST
Identified - The DHL Tracking API is currently returning a lot of status updates that contain no data except for a timestamp which almost always is an update for the corresponding shipment. This effect causes our platform to send out tracking updates.

DHL is aware of the problem and is working on a solution.
Jul 1, 10:05 CEST
Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 12:02 CEST
Monitoring - The DPD webservices are currently running slow. We're monitoring the situation.
Jul 1, 11:43 CEST
Resolved - The DPD services are back to normal.
Jul 1, 12:02 CEST
Monitoring - The DPD webservices are currently running into timeouts. We're monitoring the situation.
Jul 1, 11:42 CEST
Jun 30, 2020
Resolved - This incident has been resolved.
Jun 30, 22:09 CEST
Update - Unfortunately, resetting the API tokens was only a temporary remedy and the problem reoccurs after a short time. We have already contacted Deutsche Post but have not yet received any significant feedback.
Jun 11, 14:26 CEST
Monitoring - We were able to solve the issue by resetting the API tokens, but are still in contact with Deutsche Post to find the cause. We are still monitoring the results.
Jun 10, 16:54 CEST
Investigating - The Deutsche Post is returning errors for all international requests. We will post an update as soon as we know more.
Jun 10, 13:53 CEST
Resolved - This incident has been resolved.
Jun 30, 14:49 CEST
Investigating - The DPAG API currently does not return prices for customers with individual prices for Warenpost national. We have contacted the DPAG API Support.
Jun 30, 10:36 CEST
Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:02 CEST
Scheduled - We've been informed by DHL of the following maintenance on their Returns API:
> from 10 pm on June 27th until approx. 7 am on June 28th maintenance work needs to be done on the DHL Business Customer Portal.
>
> The portal and also the API Returns will not be available for about four hours during this period, incoming requests will not be processed. Thank you for your understanding.
Jun 24, 15:01 CEST
Jun 27, 2020
Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020
Resolved - The Deutsche Post has resolved the issue.
Jun 22, 17:17 CEST
Identified - Deutsche Post has confirmed the problems with the Internetmarke system. This affects customers with individual pricing and international Deutsche Post products that require authorisation.
Jun 22, 15:22 CEST
Update - The Deutsche Post has partially solved the problem. But the APIs are still returning errors for users with an individual pricing.
Jun 22, 13:52 CEST
Investigating - The Deutsche Post APIs are returning the following error:

> Invalid call of the system 'internetstamp'. Errors: de.dpag.oneclickforapp.v3.ShoppingCartValidationErrorInfo@4c42facf[id=INVALID_PPL_ID,message=The PPL is invalid! Reason: The PPL with the version: 46 is currently not active for the provider: 502]

We will post an update as soon as we know more.
Jun 22, 12:38 CEST