shipcloud Status

Increased error rate

Monitoring - The issue has been resolved and we are monitoring the results.
Sep 19, 2022 - 09:20 CEST

Investigating - We are currently investigating an increased error rate with the following error message:
> Error reading property of model object.
Sep 19, 2022 - 08:49 CEST

Coronavirus: Effects on your shipping

Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 2020 - 15:43 CET

Uptime over the past 90 days. View historical uptime.

API (api.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

WebUI (app.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Developer Portal (developers.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Website (www.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Carrier APIs Operational

90 days ago

99.96 % uptime

Today

DHL Operational

90 days ago

99.72 % uptime

Today

DPD Operational

90 days ago

99.95 % uptime

Today

GLS Operational

90 days ago

100.0 % uptime

Today

Hermes Operational

90 days ago

100.0 % uptime

Today

Iloxx Operational

90 days ago

100.0 % uptime

Today

UPS Operational

90 days ago

100.0 % uptime

Today

DHL Express Operational

90 days ago

100.0 % uptime

Today

DPAG Operational

90 days ago

100.0 % uptime

Today

Hermes (HSI) Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Shopify Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Response Time

Throughput

Past Incidents

Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

DHL Returns API maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 05:00 CEST

Scheduled - We've been informed by DHL of the following maintenance on their Returns API:

Due to maintenance on September 27, 2022, from 5 am until 6 am no return labels for DHL Retoure International can be created via API Retoure or function "Returns" in the Post & DHL Business Customer Portal for the following countries: AT, BE, CH, CZ, DK, EE, ES, FI, FR, GB, HU, HR, IE, IT, LT, LV, MT, NL, SK, SI.
Sep 21, 09:23 CEST

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

DPD: Disruption of service

Resolved - This incident has been resolved.
Sep 20, 16:35 CEST

Monitoring - We have received the following update by DPD:

> Dear customer,
>
> We would like to inform you that the disfunction of the web service API is solved and the application is running again.
> We apologize for any inconvenience.
>
> Thank you in advance for your understanding!
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team
Sep 20, 16:05 CEST

Identified - The DPD webservices are currently running into timeouts. We've been informed by DPD of the following disruption on their APIs:

> Dear customer,
>
> Because of a malfunction our Web Services are temporarily not available.
> We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored.
>
> We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience.
>
> If you have any questions please contact us.
>
> With best regards
>
> Your DPD Team
Sep 20, 13:23 CEST

Sep 19, 2022

Unresolved incident: Increased error rate.

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