shipcloud Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

API (api.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

WebUI (app.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Developer Portal (developers.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Website (www.shipcloud.io) Operational

90 days ago

100.0 % uptime

Today

Carrier APIs Operational

90 days ago

99.92 % uptime

Today

DHL Operational

90 days ago

99.62 % uptime

Today

DPD Operational

90 days ago

99.78 % uptime

Today

Fedex Operational

90 days ago

100.0 % uptime

Today

GLS Operational

90 days ago

100.0 % uptime

Today

Hermes Operational

90 days ago

99.98 % uptime

Today

Iloxx Operational

90 days ago

100.0 % uptime

Today

UPS Operational

90 days ago

100.0 % uptime

Today

DHL Express Operational

90 days ago

100.0 % uptime

Today

DPAG Operational

90 days ago

99.83 % uptime

Today

Hermes (HSI) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DHL maintenance: System-Update DHL Sendungsverfolgug / DHL tracking system update Oct 19, 19:00 - Oct 20, 03:00 CEST

We've been notified about upcoming maintenance work on the "DHL Sendungsverfolgug / DHL tracking system" service:

> Sehr geehrte Damen und Herren,
>
> am kommenden Wochenende findet in der Zeit von Sa.,19.10.,19:00 Uhr bis So., 20.10., ca. 03:00 Uhr ein System-Update am Auskunftsbackend TTP-B statt.
>
> In diesem Zeitraum steht die DHL Sendungsverfolgung für Geschäftskunden (NOL-B) und Privatkunden (NOL-P) sowie die Funktion "Verfolgen" im DHL Geschäftskundenportal, in den DHL Paket Apps und auf dhl.de nicht zur Verfügung.
>
> Nach Abschluss der Arbeiten steht die DHL Sendungsverfolgung wieder vollumfänglich zur Verfügung. Eventuell während der Wartung neu entstanden Sendungsevents werden zeitnah nachgeladen.
>
> Mit freundlichen Grüßen
> Ihr DHL Entwicklerportal Team
>
> -----------------------------
>
> Ladies and Gentlemen,
>
> next weekend there will be a system update at the information backend TTP-B in the time from Sat.,19.10.,19:00 hrs to Sun., 20.10., ca. 03:00 hrs.
>
> During this period, DHL shipment tracking for business customers (NOL-B) and private customers (NOL-P) as well as the "Track" function in the DHL business customer portal, in the DHL Paket Apps and on dhl.de will not be available.
>
> Once the work has been completed, DHL shipment tracking will be fully available again. Any new shipment events that may have arisen during maintenance will be reloaded promptly.
>
> Sincerely
> Your DHL Developer Portal Team
Posted on Oct 15, 09:30 CEST

System Metrics Month Week Day

Response Time

Throughput

Past Incidents

Oct 19, 2019

No incidents reported today.

Oct 18, 2019

Deutsche Post International Shipping API: Disruption of service

Resolved - The API is back to normal
Oct 18, 11:39 CEST

Monitoring - The Deutsche Post International Shipping API is running into timeouts. We'll keep you posted.
Oct 18, 11:20 CEST

Oct 17, 2019

No incidents reported.

Oct 16, 2019

DHL Ship API: Disruption of service

Resolved - This incident has been resolved.
Oct 16, 10:30 CEST

Update - Unfortunately the DHL Versenden API is down again.
Oct 16, 09:54 CEST

Update - The DHL API is operational (again). We are monitoring the responses and keep you posted.
Oct 15, 16:40 CEST

Update - Unfortunately the DHL Versenden API is down again.
Oct 15, 15:58 CEST

Monitoring - Looks like DHL fixed the issue. We are monitoring the responses and keep you posted.
Oct 15, 12:51 CEST

Identified - We have received the following update from DHL:

> Sehr geehrte Damen und Herren,
>
> nach dem Einspielen des Hotfixes in der vergangenen Nacht haben sich leider bei der Funktion "Versenden" erneut Auffälligkeiten gezeigt.
>
> Die Funktion Versenden wurde um ca. 8 Uhr vorübergehend deaktiviert. Ebenso steht der "Versenden" Webservice zur Zeit nicht zur Verfügung.
>
> Die Fehleranalyse läuft und wir werden Sie informieren, sobald es neue Erkenntnisse gibt.
>
> Mit freundlichen Grüßen
> Ihr DHL Entwicklerportal-Team
>
> ------------------------------------
>
> Ladies and Gentlemen,
>
> after installing the hotfix last night, there were again some problems with the function "Versenden" (send).
>
> The function "send" was temporarily deactivated at about 8 am. The webservice is also currently not available.
>
> The error analysis is running and we will inform you as soon as there are new findings.
>
> Sincerely
> Your DHL Developer Portal Team
Oct 15, 09:23 CEST

Investigating - Investigating
We are currently receiving the following error message from the DHL Ship API:
> SECURITY_VIOLATION

We have contacted DHL and will post an update as soon as we have new information.
Oct 15, 09:21 CEST

Oct 15, 2019

DHL Business Customer Shipping API: Disruption of service

Resolved - We've received the following update from DHL:

> Ladies and Gentlemen,
>
> the performance problems which occurred on 14.10.2019 in "Versenden" (send) were fixed by a hotfix yesterday evening. The Business Customer Shipping API is thus available to them again to the usual extent.
>
> Sincerely
> Your DHL Developer Portal Team
Oct 15, 09:21 CEST

Monitoring - We've been notified by DHL about a disruption of their Business Customer Shipping API:

> currently, the error message "To many Requests" is often issued for queries via the Business Customer Shipping API. Work is already underway on solving the problem.
Oct 14, 10:57 CEST

Oct 14, 2019

Deutsche Post International Shipping API: Disruption of service

Resolved - The Deutsche Post informed us, that their services are back to normal.
Oct 14, 11:15 CEST

Monitoring - We've been notified by Deutsche Post about a disruption of their Deutsche Post International Shipping API:

> We are experiencing technical issues with the API this morning.
> We will inform you as soon as everything is up and running.
Oct 14, 10:59 CEST

Oct 13, 2019

DHL Versenden / DHL Ship maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 CEST

Scheduled - We've been notified about upcoming maintenance work on the "DHL Versenden / DHL Ship" service:

> Dear Ladies and Gentlemen,
>
> from 10 pm on October 12th until approx. 6 am on October 13th maintenance work needs to be done on the function Ship.
> The Ship Webservice will not be available during this period, incoming requests will not be processed.
>
> Sincerely,
> Your DHL Developer Portal Team
Oct 7, 14:30 CEST

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

Limited access of Hermes HSI API

Resolved - The Hermes API is available again without restrictions.
Oct 7, 15:33 CEST

Identified - We have received the following message from Hermes:

> Dear Ladies and Gentlemen,
> you are receiving this e-mail, because you are our contact person for the service mentioned below.
> Due to a malfunction, the following services can only be used with limited access:
> **Date**
> October 07th 2019 since 11:30 CEST
>
> **Affected Service**
> Hermes Shipping Interface (HSI)
> Hermes Shipping Client (HSC)
>
> **Service Impact**
> The HSI API is currently limited due to a malfunction. This means that you may not be able to create any shipments or retrieve any shipment information.
>
> Please, inform us via e-mail at cci@hermesworld.com, if you are not using this service anymore.
> If you are not the correct contact person, please forward this message to the right one.
>
>
> We apologize for any inconvenience and we appreciate your understanding.
>
> If you have urgent questions towards this case, please write an e-mail to servicedesk@hermesworld.com.
>
> Kind regards,
Oct 7, 14:26 CEST

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

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