Monitoring - We've been notified by DHL of the following incident:
> due to a malfunction, error 1000 "General Shipment Backend Error" occurs in the sandbox under the UpdateShipment and DeleteShipment operations. We are working to find a solution.
Mar 15, 15:22 CET
Monitoring - We've been notified by DHL of the following problem with their sandbox system:
> due to today's changeover of the sandbox environment for the Business Customer Shipping API to a new platform, there is currently some misbehaviour in the sandbox area.
>
> Among other things, this particularly affects some services that can no longer be accessed because the corresponding permissions are no longer available.
>
> Also, the use of the sender reference in the sandbox temporarily no longer works, so it is currently not possible to create labels via the sender reference or with a logo.
>
> All shipment numbers assigned by the sandbox currently end with the letter "C".
Jan 26, 16:11 CET
Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again.
We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020.
Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs.
As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday.
Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
100.0 % uptime
Today
DHL ? Operational
90 days ago
100.0 % uptime
Today
DPD ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
100.0 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
DHL Returns API maintenance Apr 17, 22:00 - Apr 18, 01:00 CEST
We've been informed by DHL of the following maintenance on their Returns API:
> from 10 pm on April 17th until 1 am on April 18th 2021 we will install an update of the DHL Business Customer portal.
>
> The portal and also the API Returns will not be available for about 2 hours during this period. Incoming requests will not be processed.
Posted on Apr 13, 09:04 CEST
Response Time
Throughput
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 22:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 CEST
Scheduled - We've been notified of the following maintenance:
> Please be informed about the upcoming release on Wednesday, 14th of April as of 9pm CET. The estimated downtime is one hour.
>
> During this time, the customer portal will not be available and we would like to apologize for any inconveniences this may cause.
Apr 13, 09:01 CEST
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:30 CEST
Scheduled - We've been informed by DHL of the following maintenance on their Returns API:
> on Saturday April 10, 2021, from 10:30 a.m. to 12:30 p.m. maintenance for the function Returns and the webservice API Returns will take place and therefore no return labels can be created.
Apr 6, 16:42 CEST
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:02 CEST
Scheduled - We've been notified of the upcoming maintenance:
> The application is currently not available due to maintenance work in the time period between Thursday, 01.04.2021 06.00 am and 07.00 am (CEST).
Mar 29, 10:14 CEST
Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 CEST
Update - The maintenance has been postponed by one day:
> New downtime: Wednesday, 31st of March as of 9pm CET
Mar 29, 07:41 CEST
Scheduled - We've been notified of the following maintenance:
> Please be informed about an upcoming downtime on Tuesday, 30th of March as of 9pm CET
>
> The estimated downtime is four hours. The customer portal will not be available during that time.
Mar 25, 08:52 CET