Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update
In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.
----------------------------
Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update
Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update
In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.
----------------------------
Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update
Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io)
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Operational
WebUI (app.shipcloud.io)
?
Operational
Developer Portal (developers.shipcloud.io)
Operational
Website (www.shipcloud.io)
?
Operational
Carrier APIs
?
Operational
DHL
?
Operational
DPD
?
Operational
GLS
?
Operational
Hermes
?
Operational
Iloxx
?
Operational
UPS
?
Operational
DHL Express
?
Operational
DPAG
?
Operational
Hermes (HSI)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IPC maintenance resulting in DHL Returns International downtime
Sep 28, 06:00-07:00 CEST
We've been informed by DHL of the following maintenance which affects their Returns API:
> the International Post Cooperation ("IPC") has announced a maintenance window for Tuesday, 28.09.2021, 6:00 - 7:00 p.m. (CET).
>
> IPC's systems are required for the DHL Retoure International label creation for the following sending countries:
> Austria
> Belgium
> Croatia
> Czech Republic
> Estonia
> Finland
> France
> Hungary
> Ireland
> Italy
> Latvia
> Lithuania
> Malta
> Netherlands
> Slovakia
> Slovenia
> Spain
> Switzerland
> United Kingdom
>
> During the maintenance window labels for the listed return countries cannot be created.
> This applies to the order channels webservice (API Returns) and websites.
>
> Return labels that are ordered via the DHL Business Customer Portal, will be provided by e-mail after the maintenance window has ended.
Posted on Sep 23, 13:40 CEST
> the International Post Cooperation ("IPC") has announced a maintenance window for Tuesday, 28.09.2021, 6:00 - 7:00 p.m. (CET).
>
> IPC's systems are required for the DHL Retoure International label creation for the following sending countries:
> Austria
> Belgium
> Croatia
> Czech Republic
> Estonia
> Finland
> France
> Hungary
> Ireland
> Italy
> Latvia
> Lithuania
> Malta
> Netherlands
> Slovakia
> Slovenia
> Spain
> Switzerland
> United Kingdom
>
> During the maintenance window labels for the listed return countries cannot be created.
> This applies to the order channels webservice (API Returns) and websites.
>
> Return labels that are ordered via the DHL Business Customer Portal, will be provided by e-mail after the maintenance window has ended.
Posted on Sep 23, 13:40 CEST
Hermes Shipping Interface (HSI)
Oct 23, 15:00-20:30 CEST
Update -
We've been notified, that the maintenance has been rescheduled:
> We are rescheduling the maintenance window announced for September 25th, 2021 to October 23rd, 2021.
Also please notice the following side effects that coincide with the maintenance:
> Due to the maintenance all access and refresh tokens will lose their validity, therefore a re-authentication is required after the maintenance window.
Sep 24, 20:03 CEST
> We are rescheduling the maintenance window announced for September 25th, 2021 to October 23rd, 2021.
Also please notice the following side effects that coincide with the maintenance:
> Due to the maintenance all access and refresh tokens will lose their validity, therefore a re-authentication is required after the maintenance window.
Sep 24, 20:03 CEST
Scheduled -
We've been notified by Hermes of an upcoming maintenance on the Hermes Shipping Interface (HSI):
> Date: September 25th 2021 15:00 - 18:00 CET
> Service Impact: You will have no access to the HSI API in the named time frame. That means you will not be able to create shipments.
Sep 1, 15:19 CEST
> Date: September 25th 2021 15:00 - 18:00 CET
> Service Impact: You will have no access to the HSI API in the named time frame. That means you will not be able to create shipments.
Sep 1, 15:19 CEST