All Systems Operational
API (api.shipcloud.io) ? Operational
WebUI (app.shipcloud.io) ? Operational
Developer Portal (developers.shipcloud.io) Operational
Website (www.shipcloud.io) ? Operational
Carrier APIs ? Operational
DHL ? Operational
DPD ? Operational
Fedex ? Operational
GLS ? Operational
Hermes ? Operational
Iloxx ? Operational
Liefery ? Operational
UPS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructural update Jun 4, 00:00-03:00 CEST
We are going to update our infrastructure and are moving parts of our service to the Frankfurt region. Unfortunately a few steps of the update will require a downtime. We will do our best to keep the downtime to a minimum, but in the given maintenance window both the WebUI (app.shipcloud.io) and API (api.shipcloud.io) will be intermittently unavailable.
Posted on May 22, 16:04 CEST
System Metrics Month Week Day
Response Time
Throughput
Past Incidents
May 28, 2017
Completed - The scheduled maintenance has been completed.
May 28, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 CEST
Scheduled - We’ve been notified of upcoming maintenance work at the DPD firewall system: "The web services themselves won't face any changes. Mandatory changes at the DPD firewall system make this maintenance work mandatory."

This maintenance is scheduled on Sunday, the 28th of May from 9 am until 5 pm (CEST). The web services will not be available during this time frame.
May 9, 07:27 CEST
May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017
Resolved - The Hermes web services have recovered.
May 23, 13:33 CEST
Update - It seems that mostly the Hermes shipment tracking is affected.
May 23, 09:43 CEST
Monitoring - The Hermes web services are having problems from time to time. We're monitoring the situation and will keep you updated.
May 23, 09:06 CEST
May 22, 2017
Resolved - The hermes web services have recovered
May 22, 15:42 CEST
Monitoring - The Hermes web services are having problems from time to time. We're monitoring the situation and will keep you updated.
May 22, 13:55 CEST
Resolved - All systems are back to normal
May 22, 10:53 CEST
Update - We are adding additional app servers to mitigate the effect of the DHL outage on our system.
May 22, 10:23 CEST
Monitoring - It seems that the DHL web service are experiencing a partial outage that affects our systems as well.
May 22, 10:07 CEST
Investigating - We're currently having some issues which result in a heightened response time of our api and webUI. The issues are being investigated and we're keeping you updated.
May 22, 09:36 CEST
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017
Resolved - The DPD webservices have recovered and are running normal now.
May 17, 14:09 CEST
Update - We just received the following message from the DPD IT department:

> Dear Sir or Madam,
> we would like to inform you that the web services are currently not available due to a dysfunction. Right now, we cannot forecast at what time the dysfunction is solved. We will inform you in another email.
May 17, 09:52 CEST
Monitoring - The DPD web services seem to be responding slow from time to time. We're monitoring the issue and keep you updated.
May 17, 09:43 CEST
May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.