Coronavirus: Effects on your shipping
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

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Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
Uptime over the past 90 days. View historical uptime.
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.96 % uptime
Today
DHL ? Operational
90 days ago
99.76 % uptime
Today
DPD ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
99.96 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.97 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Shopify App Maintenance Feb 1, 22:00 - Feb 2, 00:00 CET
On February 1 from 10 pm to midnight we will perform maintenance on the shipcloud Shopify app. You will still be able to use shipcloud from within our WebUI, since we're only updating the app. The shipcloud Shopify app will not be available during the time period.
Posted on Jan 27, 09:36 CET
System Metrics Month Week Day
Response Time
Throughput
Past Incidents
Jan 29, 2022

No incidents reported today.

Jan 28, 2022

No incidents reported.

Jan 27, 2022

No incidents reported.

Jan 26, 2022

No incidents reported.

Jan 25, 2022
DPD webservices
Completed - The scheduled maintenance has been completed.
Jan 25, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 18:00 CET
Scheduled - We've been notified by DPD of an upcoming maintenance:
> we want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on
> Sunday the 23rd of January 2022 between 10 am and 3 pm (CET) as well as on
> Tuesday the 25th of January 2022 between 6 pm and 7 pm (CET)
>
> DPD Germany's web services are available to a limited extent during these periods. Interruptions in the connections may occur.
Jan 20, 12:07 CET
Jan 24, 2022

No incidents reported.

Jan 23, 2022
DPD webservices
Completed - The scheduled maintenance has been completed.
Jan 23, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 CET
Scheduled - We've been notified by DPD of an upcoming maintenance:
> we want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on
> Sunday the 23rd of January 2022 between 10 am and 3 pm (CET) as well as on
> Tuesday the 25th of January 2022 between 6 pm and 7 pm (CET)
>
> DPD Germany's web services are available to a limited extent during these periods. Interruptions in the connections may occur. After these maintenance time slots, operation can continue as usual.
Jan 20, 12:06 CET
Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Hermes Shipping Interface (HSI)
Completed - The scheduled maintenance has been completed.
Jan 18, 12:05 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 12:00 CET
Scheduled - We've been notified by Hermes of an upcoming maintenance on the Hermes Shipping Interface (HSI):
> Due to a security patch in our IT infrastructure, the services listed below will have a limited availability on 18.01.2022.
> Affected Services: Hermes Shipping Interface (HSI)
> The affected services will not be available during the security patch. That means you will not be able to create shipments or request tracking information. Due to the security patch all access and refresh tokens will lose their validity, therefore a re-authentication is required after the maintenance window.

Due to the way Hermes is doing their authentication, you will likely have to re-login / reconnect your Hermes account to shipcloud after the update, in case you're using your own credentials.
Jan 17, 16:11 CET
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

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