All Systems Operational
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.92 % uptime
Today
DHL ? Operational
90 days ago
99.62 % uptime
Today
DPD ? Operational
90 days ago
99.78 % uptime
Today
Fedex ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
99.98 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.83 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We've been notified about upcoming maintenance work on the "DHL Sendungsverfolgug / DHL tracking system" service:

> Sehr geehrte Damen und Herren,
>
> am kommenden Wochenende findet in der Zeit von Sa.,19.10.,19:00 Uhr bis So., 20.10., ca. 03:00 Uhr ein System-Update am Auskunftsbackend TTP-B statt.
>
> In diesem Zeitraum steht die DHL Sendungsverfolgung für Geschäftskunden (NOL-B) und Privatkunden (NOL-P) sowie die Funktion "Verfolgen" im DHL Geschäftskundenportal, in den DHL Paket Apps und auf dhl.de nicht zur Verfügung.
>
> Nach Abschluss der Arbeiten steht die DHL Sendungsverfolgung wieder vollumfänglich zur Verfügung. Eventuell während der Wartung neu entstanden Sendungsevents werden zeitnah nachgeladen.
>
> Mit freundlichen Grüßen
> Ihr DHL Entwicklerportal Team
>
> -----------------------------
>
> Ladies and Gentlemen,
>
> next weekend there will be a system update at the information backend TTP-B in the time from Sat.,19.10.,19:00 hrs to Sun., 20.10., ca. 03:00 hrs.
>
> During this period, DHL shipment tracking for business customers (NOL-B) and private customers (NOL-P) as well as the "Track" function in the DHL business customer portal, in the DHL Paket Apps and on dhl.de will not be available.
>
> Once the work has been completed, DHL shipment tracking will be fully available again. Any new shipment events that may have arisen during maintenance will be reloaded promptly.
>
> Sincerely
> Your DHL Developer Portal Team
Posted on Oct 15, 09:30 CEST
Response Time
Throughput
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019
Resolved - The API is back to normal
Oct 18, 11:39 CEST
Monitoring - The Deutsche Post International Shipping API is running into timeouts. We'll keep you posted.
Oct 18, 11:20 CEST
Oct 17, 2019

No incidents reported.

Oct 16, 2019
Resolved - This incident has been resolved.
Oct 16, 10:30 CEST
Update - Unfortunately the DHL Versenden API is down again.
Oct 16, 09:54 CEST
Update - The DHL API is operational (again). We are monitoring the responses and keep you posted.
Oct 15, 16:40 CEST
Update - Unfortunately the DHL Versenden API is down again.
Oct 15, 15:58 CEST
Monitoring - Looks like DHL fixed the issue. We are monitoring the responses and keep you posted.
Oct 15, 12:51 CEST
Identified - We have received the following update from DHL:

> Sehr geehrte Damen und Herren,
>
> nach dem Einspielen des Hotfixes in der vergangenen Nacht haben sich leider bei der Funktion "Versenden" erneut Auffälligkeiten gezeigt.
>
> Die Funktion Versenden wurde um ca. 8 Uhr vorübergehend deaktiviert. Ebenso steht der "Versenden" Webservice zur Zeit nicht zur Verfügung.
>
> Die Fehleranalyse läuft und wir werden Sie informieren, sobald es neue Erkenntnisse gibt.
>
> Mit freundlichen Grüßen
> Ihr DHL Entwicklerportal-Team
>
> ------------------------------------
>
> Ladies and Gentlemen,
>
> after installing the hotfix last night, there were again some problems with the function "Versenden" (send).
>
> The function "send" was temporarily deactivated at about 8 am. The webservice is also currently not available.
>
> The error analysis is running and we will inform you as soon as there are new findings.
>
> Sincerely
> Your DHL Developer Portal Team
Oct 15, 09:23 CEST
Investigating - Investigating
We are currently receiving the following error message from the DHL Ship API:
> SECURITY_VIOLATION

We have contacted DHL and will post an update as soon as we have new information.
Oct 15, 09:21 CEST
Oct 15, 2019
Resolved - We've received the following update from DHL:

> Ladies and Gentlemen,
>
> the performance problems which occurred on 14.10.2019 in "Versenden" (send) were fixed by a hotfix yesterday evening. The Business Customer Shipping API is thus available to them again to the usual extent.
>
> Sincerely
> Your DHL Developer Portal Team
Oct 15, 09:21 CEST
Monitoring - We've been notified by DHL about a disruption of their Business Customer Shipping API:

> currently, the error message "To many Requests" is often issued for queries via the Business Customer Shipping API. Work is already underway on solving the problem.
Oct 14, 10:57 CEST
Oct 14, 2019
Resolved - The Deutsche Post informed us, that their services are back to normal.
Oct 14, 11:15 CEST
Monitoring - We've been notified by Deutsche Post about a disruption of their Deutsche Post International Shipping API:

> We are experiencing technical issues with the API this morning.
> We will inform you as soon as everything is up and running.
Oct 14, 10:59 CEST
Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 CEST
Scheduled - We've been notified about upcoming maintenance work on the "DHL Versenden / DHL Ship" service:

> Dear Ladies and Gentlemen,
>
> from 10 pm on October 12th until approx. 6 am on October 13th maintenance work needs to be done on the function Ship.
> The Ship Webservice will not be available during this period, incoming requests will not be processed.
>
> Sincerely,
> Your DHL Developer Portal Team
Oct 7, 14:30 CEST
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - The Hermes API is available again without restrictions.
Oct 7, 15:33 CEST
Identified - We have received the following message from Hermes:

> Dear Ladies and Gentlemen,
> you are receiving this e-mail, because you are our contact person for the service mentioned below.
> Due to a malfunction, the following services can only be used with limited access:
> **Date**
> October 07th 2019 since 11:30 CEST
>
> **Affected Service**
> Hermes Shipping Interface (HSI)
> Hermes Shipping Client (HSC)
>
> **Service Impact**
> The HSI API is currently limited due to a malfunction. This means that you may not be able to create any shipments or retrieve any shipment information.
>
> Please, inform us via e-mail at cci@hermesworld.com, if you are not using this service anymore.
> If you are not the correct contact person, please forward this message to the right one.
>
>
> We apologize for any inconvenience and we appreciate your understanding.
>
> If you have urgent questions towards this case, please write an e-mail to servicedesk@hermesworld.com.
>
> Kind regards,
Oct 7, 14:26 CEST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.