DHL Ship API: Disruption of service

Incident Report for shipcloud

Resolved

This incident has been resolved.

Posted Jun 11, 2019 - 16:21 CEST

Monitoring

It looks like DHL has fixed the issue but we keep monitoring the results.

Posted Jun 11, 2019 - 15:43 CEST

Identified

Unfortunately DHL could not solve the problem completely. We now get the error message from the DHL API again.

Posted Jun 11, 2019 - 12:15 CEST

Monitoring

It looks like DHL has fixed the issue but we keep monitoring the results.

Posted Jun 11, 2019 - 11:51 CEST

Identified

We have received feedback from DHL:

> Dear Sirs and Madames,
> the business customer web service is temporarily not available.
> We are working on a solution.
> With regards

Posted Jun 11, 2019 - 10:40 CEST

Investigating

We are currently receiving the following error message from the DHL Ship API:
> SECURITY_VIOLATION

We have contacted DHL and will post an update as soon as we have new information.

Posted Jun 11, 2019 - 10:29 CEST

This incident affected: Carrier APIs (DHL).