UPS Tracking: Disruption of Service

Incident Report for shipcloud

Resolved

This incident has been resolved.

Posted Jun 07, 2024 - 07:51 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 06, 2024 - 14:42 CEST

Identified

Currently we are experiencing long response times from the UPS Tracking API, which is also causing issues for booking shipments in the Shipcloud App.
To ensure that labels can be booked without issues, we decided to temporarily disable tracking for shipments.
We are building a workaround to deal with these slow response times.

Posted Jun 04, 2024 - 14:57 CEST