IPC maintenance resulting in DHL Returns International downtime

Scheduled Maintenance Report for shipcloud

Completed

The scheduled maintenance has been completed.

Posted Sep 28, 2021 - 07:01 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 28, 2021 - 06:00 CEST

Scheduled

We've been informed by DHL of the following maintenance which affects their Returns API:
> the International Post Cooperation ("IPC") has announced a maintenance window for Tuesday, 28.09.2021, 6:00 - 7:00 p.m. (CET).
>
> IPC's systems are required for the DHL Retoure International label creation for the following sending countries:
> Austria
> Belgium
> Croatia
> Czech Republic
> Estonia
> Finland
> France
> Hungary
> Ireland
> Italy
> Latvia
> Lithuania
> Malta
> Netherlands
> Slovakia
> Slovenia
> Spain
> Switzerland
> United Kingdom
>
> During the maintenance window labels for the listed return countries cannot be created.
> This applies to the order channels webservice (API Returns) and websites.
>
> Return labels that are ordered via the DHL Business Customer Portal, will be provided by e-mail after the maintenance window has ended.

Posted Sep 23, 2021 - 13:40 CEST

This scheduled maintenance affected: Carrier APIs (DHL).