DHL CIG Web Service: Degraded Performance

Incident Report for shipcloud

Resolved

This incident has been resolved and the DHL service is fully usable again.

Posted Aug 19, 2022 - 13:10 CEST

Identified

We have received the following update from DHL:

> A new incident was reported at DHL APIs - Service Status:

> At the moment there may be interruptions in the service DHL Geschäftskundenversand. We are working hard to fix it and we apologize for the inconvenience.

> At the moment there may be interruptions in the service Retoure. We are working hard to fix it and we apologize for the inconvenience.

Posted Aug 19, 2022 - 09:03 CEST

Investigating

The DHL CIG (Customer Integration Gateway) Web Service is responding slowly (slower than 5s) to our requests.

Posted Aug 19, 2022 - 08:55 CEST

This incident affected: Carrier APIs (DHL).