DHL Returns API: Disruption of Service

Incident Report for shipcloud

Resolved

DHL has informed us that the issue has been resolved.

Posted Sep 07, 2021 - 11:51 CEST

Identified

We have received the following update from DHL:

> Good day,
>
> due to a malfunction in the DHL Business Customer Portal, the functions of the following APIs are currently impaired and not available at the moment:
>
> "API Returns"
> "Pickup API"
> "API Pickup 360°"
>
> A solution to the problem is already being worked on

Posted Sep 07, 2021 - 11:07 CEST

Investigating

We are currently getting timeouts for requests to the DHL Returns API.

Posted Sep 07, 2021 - 10:22 CEST

This incident affected: Carrier APIs (DHL).