Monitoring - We've been notified by DHL of the following problem with their sandbox system:
> due to today's changeover of the sandbox environment for the Business Customer Shipping API to a new platform, there is currently some misbehaviour in the sandbox area.
>
> Among other things, this particularly affects some services that can no longer be accessed because the corresponding permissions are no longer available.
>
> Also, the use of the sender reference in the sandbox temporarily no longer works, so it is currently not possible to create labels via the sender reference or with a logo.
>
> All shipment numbers assigned by the sandbox currently end with the letter "C".
Jan 26, 16:11 CET
Monitoring - We have deployed a temporary fix and we are monitoring the results. The DHL customs declaration documents (CN23) should include the description of contents entries again.
We will keep the incident open and post updates until DHL has resolved the issue.
Jun 7, 21:36 CEST
Identified - Unfortunately, the problem of the incorrect customs declaration documents (CN23) could not be solved by DHL yet. We are currently working intensively on an alternative solution, which is expected to be available on Monday, June 8th, 2020.
Despite our information, the electronic data transfer to customs is not sufficient and most of the shipments are currently rejected by customs.
As an interim solution, we recommend using the customs documents from DHL and filling them in manually (https://www.dhl.de/content/dam/images/pdf/dhl-zollinhaltserklaerung-cn23-032020.pdf), or withhold your dutiable shipments until Monday.
Please excuse the inconvenience this may cause.
Jun 5, 11:10 CEST
Investigating - The description of contents are currently missing on the documents created by DHL for the customs declarations. We have reported the issue to DHL.
May 19, 12:23 CEST
Investigating - Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays.
Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future.

----------------------------

Coronavirus: Auswirkungen auf Ihren Versand
Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen.
Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update

Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.
Mar 18, 15:43 CET
API (api.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
WebUI (app.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Developer Portal (developers.shipcloud.io) Operational
90 days ago
100.0 % uptime
Today
Website (www.shipcloud.io) ? Operational
90 days ago
100.0 % uptime
Today
Carrier APIs ? Operational
90 days ago
99.99 % uptime
Today
DHL ? Operational
90 days ago
99.98 % uptime
Today
DPD ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
100.0 % uptime
Today
Hermes ? Operational
90 days ago
100.0 % uptime
Today
Iloxx ? Operational
90 days ago
100.0 % uptime
Today
UPS ? Operational
90 days ago
100.0 % uptime
Today
DHL Express ? Operational
90 days ago
100.0 % uptime
Today
DPAG ? Operational
90 days ago
99.98 % uptime
Today
Hermes (HSI) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time
Throughput
Past Incidents
Feb 24, 2021

No incidents reported today.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 20:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 19:30 CET
Scheduled - We've been informed by DHL of the following maintenance on their Returns API:
> on Sunday February 21, 2021, from 07:30 p.m. to 08:30 p.m. maintenance for the function Returns and the webservice API Returns will take place and therefore no return labels can be created for one hour.
Feb 16, 08:47 CET
Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 CET
Scheduled - We've been informed by DHL of the following maintenance on their Returns API:
> from 10 pm on February 19th until 4am on February 20th 2021 we will install an update of the DHL Business Customer portal.
>
> The portal and also the API Returns will not be available for about 3 hours during this period. Incoming requests will not be processed.
Feb 15, 14:53 CET
Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 CET
Scheduled - We've been notified by DPD of an upcoming maintenance:
> we would like your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on Friday the 19th of February 2021 between 6 pm and presumably 10 pm (CET).
> DPD Germany's web services will not be available during this period. After this maintenance time slot, operation can continue as usual.
Feb 18, 11:36 CET
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021
Resolved - The incident seems to have been resolved. If you are still receiving this error try logging in one more time. If the error persists don't hesitate to contact our support.
Feb 11, 15:10 CET
Investigating - We are investigating issues with refreshing the Hermes access tokens after the Hermes API changed their token handling today.
We have contacted Hermes about this. For now you will have to refresh the token yourself if the error occurs.
To do this you need to visit the configuration page referenced in the error and login with Hermes again.
Feb 2, 17:14 CET
Feb 10, 2021

No incidents reported.